Refund Policy

GreatSmartIPTV plans provide access to a digital subscription streaming service. Access begins as soon as your subscription is activated. Because the service is delivered digitally and immediately upon activation, refunds are handled differently from physical products and are subject to the conditions below.

You may be eligible for a full refund if:

• you contact our support team within 24 hours of activation, and
• you have not used the service during that period.

If a technical issue caused by the service provider prevents the service from working correctly, and the issue cannot be resolved within a reasonable time, a full or prorated refund may be considered on a case-by-case basis.

Refunds are not available in the following situations:

• The service has been actively used beyond the 24-hour eligibility window.
• Access issues caused by incompatible or unsupported third-party hardware.
• Change of mind after successful setup and use.
• Violation of the Terms of Service resulting in account suspension.

To request a refund, contact us on WhatsApp with your order details and the reason for your request.

WhatsApp: +34 603 17 14 03

Our support team aims to respond within 24 hours.

Approved refunds are processed within 5–7 business days, depending on the payment provider and original payment method.

If the service is working but you are not fully satisfied, we encourage you to contact support before requesting a refund. In many cases we can help troubleshoot the issue or discuss switching to a different plan that better suits your needs.

For any questions about this Refund Policy, contact us on WhatsApp:

+34 603 17 14 03